FAQs
Membership, Sign-in
Please use our password reminder.
Please contact us by email or telephone call.
- *We will be asking you for your name, customer's ID number, email address, address and telephone number to confirm the customer's identity.
Please contact us at nyukai@my-auction.co.jp
We do not refund the membership fee that are already paid regardless to any reasons.
Please check your status by signing in to your personal page.
Membership fees differs by its service.
Please tick for "wish to use our old client number and password."
You will be able to view for your past purchase history.
Bidding, How to buy
The Viewing and auction is open to everyone, if you wish to bid in the auction, you will need to register in face-to-face transactions.
Please send us the bid form with the indication of "Telephone Bidding" instead of filling in maximum bidding price by FAX or email.
As the telephone lines for English speaking bidders are very limited, there are possibility of suggesting the Absentee bids rather than telephone bids.
Everyone can participate the sale in the saleroom or by absentee bidding. If you would like to bid from our website, you need to register as a member.
If you are a member, you can bid from our website.
If you are not a member, you can still bid by sending us absentee bid form.
You can enter or exit the auction room anytime during the sale.
How to sell, Valuation service
Please send us images and details of the works by email.
We do not suggest the authenticity of the works. We will keep the work to request the examination to the connoisseur. The examination fee will be on consignor's responsibility.
The deadline of consignment is about 2 months before the sale date. Please contact us for details.
Please contact us by email or telephone call.
No registration fee for your registered category is required if you are subscribed to our membership. Otherwise, we ask for registration fee, calculated based on the number of consigned items.
The seller's commission is only charged when the item is sold.
No, we only ask for the seller's commission when the item is sold.
If your request is received, you will receive an email from us.
We could reserch without images, but we could provide high quality valuation with images.
Evaluation based on consigning is free of charge.
Sold lot
Auction result is availble at our website after each auction. If you would like to find details of the works, we suggest you to register membership.
About auction results of latest 30 past auctions, we make it public in the form of PDF on VIEW RESULTS page. Please contact us through Contact US page if you hope to check furhther past results.
You can check more detailed auctions results with each work's images if you subscribe to Regular Online Plan.
If the work is founded as counterfeit, we will refund the fee for the item, authenticity certificate and the other related expenses.
However this condition shall not be applied for some items, please find details for MA Conditions of Consignment and Sale
①Lots with an estimation of "No estimate" or "Nariyuki".
②Lots of artists, whose authoritative authentication specialists or institutions, commonly regarded as reliable by major fine art institutions do not exist.
③Lots of reproduction prints which are not listed on the catalogue raisonné.
④Items that are accompanied to the titled item as a set without images on the catalogue.
⑤Lots of ceramics, porcelain, glass works, industrial art objects, medals and jewelry.
⑥Evidence issued by an organization or an institution that MA considers inappropriate as an authentication foundation.
We shall not deem an opinion of other specialist as a crucial proof to reconsider our opinion. Please see MA Conditions of Consignment to find details to make a counterfeit claim.
The Buyer's premium will be added to the Hammer price at a rate of 16.5% of each Lot.
No cancellation is accepted after the sale.
We do not have the service of informing the sale result. We will send the invoice for the successful bidders. If you are a member, you may find your bidding list from MY PAGE.
You may choose to pick up or ship your item to the address in your account. Please let us know how you would like to receive your item before bidding.
If there is no other bidder, you may have the item below the price you set for absentee bid.
Please check the condition for the item, no cancellation after the sale is accepted with any reasons including the condition of the work and frame.
Catalogues
If you are a member, a catalogue subscription entitles you to receive every catalogue in a given category. For the non-members who wish to receive catalogues, please contact us from the website. Due to the limitation of the number of catalogues, we will send them in the order of first-time customer and of arrival.
Catalogues will be issued 2 weeks before the sale date.
Viewing is available from few days before the sale day. Please visit the viewing and ask any questions to our staff. If you are unable to join the viewing, please contact us from the website or by email for the condition reports.
Past catalogues are 3,300JPY. Please contact us by email or telephone call.
Please visit our Viewing before the auction. All items including set items are prepared to be viewed. If you are unable to join the viewing, please contact us from the website or by email for the condition reports.
WEB
We cannot show the image of the item larger than shown on the website.
Lists are updated 2 weeks before the sale date.
Past lots images are available for the online members.
- *Please also be aware that images of particular artists are not available.
Please visit our viewing before the auction. All items including set items are prepared to be viewed. If you are unable to join the viewing, please contact us from the website or by email for the condition reports.
Please examine the condition of the item. After the lot is sold, no cancellation is accepted with any reasons including the condition of the work and frame. All sales are final and subject to the Conditions of Sale printed in each catalogue. All property is offered in "as is" condition, and prices are not reduced due to pre-existing flaws. Also, please check the deadline for bidding as we do not accept the cancellation or changes of your bidding after the deadline.
Yes, you may bid from our website if you are a member. If you wish to be a member, please register from our website.
Auction
It probably starts with the price slightly lower than the lower estimate.
It probably starts from less than 50,000JPY. We set as No Estimate for the lot that we cannot suggest any concrete estimate because of lack of recent trade data.
Auction will be conducted 150 lots per hour.
About Online Membership
Online Membership is monthly contract. The starting date is the first date of each month and expiring date is 1 year from the starting date.
Please note that you may not make payment for per-diem rate.
Discount will be offered if the online membership dates are completely same as the subscription membership.
We will inform you twice by email 30 and 15 days before the expiring date.
You may also find the notice on your MY PAGE, after sign-in.
Please select [RENEW] from MY PAGE. Once the membership is expired, you may register as a new member again.
You may also register from registration form in hardcopy.
Sign-in to your MY PAGE, go to Edit Other details, and click on REGISTER to fill in the registration form.
If you register for online membership without sign-in, it will be declared invalid due to double application of the same email address.
If you enter different email address, the registration will be for new clients, which is 15,000JPY for Online membership.
Online membership do not include consignment service. Consignment fee must be paid depending on the number of the items.
Height x Width = 32,400 pixcel largest.
We do not send you any ticket, but you may still participate in person on the sale date.
Yes, images for all genres are available.
- *Please also be aware that images of particular artists are not available.
The images are available from sale no.146(2003, May).
- *Please also be aware that images of particular artists are not available.
Memberships Plans
| Memberships | Catalogues sent to your place | Consignment free of charge | Auction Results access | Auction Results with images acces | Place absentee bids online |
|---|---|---|---|---|---|
| All Categories | ○*1 | ○ | ○ | × | ○ |
| Specific Category*2 | ○*1 | ○*3 | ○ | × | ○ |
| Regular Online Plan | × | × | ○ | ○ | ○ |
- *1There are areas to which we cannot send our catalogues. Please ask us about it with your address beforehand. If your address is applicable for catalogue, we will send only catalogue of genres according to your membership.
- *2Specific Categories of Membership are Paintings, Prints and Sculpture, Jewelry and Watches, Asian Antiques, Japanese Crafts and Tea Ceremony Utensils, and Decorative Art and Design. (You can subscribe to more than one membership at the same time.)
- *3Available only for currently subscribed category.
Frequently Asked Questions regarding Live Bid
No, only bidding prices and information of the Lot (artist, title, and the estimate) will be displayed.
No, your ID and password may be used again in the forthcoming sales.
It is accessible, however, the livestream speed may differ depending on your network environment. We recommend ethernet for secure connection.
No, the registration is free of charge.
16.5% to the hammer price.
Others
All items are assumed genuine. However, if the work is proved to be counterfeit after the acquisition, we will refund the fee of the item, the costs of authenticity certificate and the other related expenses.
This condition shall not apply to all items. Please see MA Conditions of Consignment and Sale to find details.
All works are available in the viewing.
Business hours are Monday to Friday 10:00AM - 18:00PM